Cookie Policy – Proactivox
Last updated: 7 October 2025
1. Overview
This Cookie Policy explains how Proactivox (“we,” “our,” or “us”) uses cookies and similar technologies on our website and within our web application available at www.proactivox.com (“Website” or “Platform”).
It describes what cookies are, why we use them, and how you can control your cookie preferences.
This Policy should be read together with our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website.
They help websites recognize your device and remember certain information such as preferences or login status.
Cookies can be:
Session cookies – deleted automatically when you close your browser.
Persistent cookies – remain on your device until they expire or you delete them.
First-party cookies – set by the website you’re visiting.
Third-party cookies – set by other domains that provide content or functionality on the website (e.g., analytics or ads).
3. How We Use Cookies
We use cookies and similar technologies for several purposes, including:
| Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Enable core functionality such as security, network management, and account login. These cookies cannot be disabled in our systems. | Session authentication cookies, load balancer cookies |
| Preferences (Functional) | Remember choices you make such as language, region, or cookie settings. | User locale, UI preferences |
| Analytics (Performance) | Help us understand how visitors use our site and improve the experience. | Google Analytics, Firebase Analytics |
| Marketing (Tracking) | Used to deliver relevant ads or track the performance of marketing campaigns. | Google Ads, Meta Pixel, LinkedIn Insights (if implemented) |
We may also use web beacons, pixels, and local storage to achieve similar purposes.
4. Cookies We Use
Below are examples of common cookies we may use.
| Name | Type | Purpose | Duration |
|---|---|---|---|
_ga, _gid | Analytics | Google Analytics – measures usage and performance | 1 year / 24 hours |
intercom-id-* | Functional | Enables chat and support widgets | 9 months |
__stripe_mid | Necessary | Stripe payment session ID | 1 year |
__cf_bm | Necessary | Cloudflare bot management and security | 30 minutes |
cookieConsent | Functional | Saves your cookie consent preferences | 6 months |
5. Managing Your Cookie Preferences
When you first visit our Website, you will see a cookie consent banner allowing you to accept or reject non-essential cookies.
You can change or withdraw your consent at any time by revisiting the banner or clearing cookies in your browser.
You can also configure your browser to block or delete cookies.
Here are links to manage cookies in popular browsers:
Please note that disabling certain cookies may affect the functionality or performance of our Website.
6. Third-Party Cookies
Some cookies on our Website are placed by third parties who provide services such as analytics, marketing, or embedded content.
These third parties are responsible for their own privacy and cookie practices.
You can review their policies directly, for example:
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.
The latest version will always be available at proactivox.com/cookie-policy with an updated “Last updated” date at the top.
8. Contact Us
If you have any questions about our use of cookies or this Policy, please contact:
Proactivox
CVR-nr 32434355
Email: privacy@proactivox.com
Website: www.proactivox.com
Address: Østre Havnevej 2, 5700 Svendborg, Denmark